Frequently Asked Questions

What Prescription Medications Do You Dispense?

We offer only medications which can be prescribed from online consultations, therefore we carry a very limited number of medications. The medications offered on our web site do not require a physical examination. A thorough review of your medical history is sufficient.

Why do the pills I received look different than the ones I get from my local pharmacy?

Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Generic Name pill may look slightly different than the one you are used to, some pills may have different shapes as well as different colors, but all will have the same ingredients and will provide the same benefits. When comparing different Generics, they WILL GENERALLY LOOK DIFFERENT if they are made by 2 different companies.

Can I Return My Medication For A Refund?

Owing to the nature of the products, pharmaceuticals once purchased cannot be returned.

Can I Telephone An Order In?

Presently we are not taking telephone orders.

I ordered several items and only part of the order arrived - what happens?

This can happen in rare cases. If you ordered more than one medication or a larger quantity of one medication we will not place the entire order in one single package for security reasons. If only part of your order has arrived then please give it some days to allow for the remainder of your order to arrive.

What happens if none of my order arrives?

We do everything humanly possible to ensure that orders are delivered in a timely manner. If none of your order has arrived within 28 (working) days from the date of order we will investigate the matter thoroughly and promptly. This investigation usually takes about 48 hours. If it appears that the order has been lost due to a postal loss or customs detention then we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability.

We will not accept credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.

*SATISFACTION GUARANTEED*

We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the medication we offer, please do not hesitate to contact us.

If you have any problem with your order, we will do anything it takes to satisfy you as our preferred client. You just need to e-mail us within 28 days after order placement date and we will do everything possible to resolve the issue to your best convenience. NOTE: We don't receive complaints for orders older than 28 days.

What Are Your Shipping Policies?

Generic-Pharmacy-Online.In offers worldwide shipping.

If you paid for your order by Credit card we guarantee to process and ship your order within 48 hours of receipt.

Orders received on Saturdays and Sundays are processed on the first working day following reception (Sundays and public holidays) and shipped on the second day.

The day and time when your order was processed and shipped you'll receive by special e-mail.

Orders paid by e-check are shipped after the check is authorized, validated and processed. Check processing and validation can take up to 4 business days.

Important Notice regarding E-check payment

Approximate delivery times and costs are as follows:

EMS
Express Mail Shipping
(tracking numbers available)
Delivery costs:
Free
Delivery times:
10-20 days

You should sign for delivery at arriving.

What is your Chargeback policy?

Any credit card chargebacks issued without communicating with us first will be treated as fraudulent. Credit Card Fraud is a serious crime and will not be tolerated.

Any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as have their card blacklisted among processors.

If you are disappointed about something please don't hesitate to contact us. We assure you that all matters will be resolved to your best.

How to cancel/activate Autodelivery Orders?

To view the list of your Autodelivery Orders, please log in and choose Autodelivery in the My Account menu.

- To cancel autodelivery, please press Suspend autodelivery by the order number.

- To activate autodelivery, please press Activate autodelivery by the order number.